
Kezia Ancheta Juntilla
I normally don't rate low on apps but I just couldn't avoid it with this. App controls are bad (the same thing with using a laptop). When you choose a drama or a series, it starts playing at the last or latest episode which does not make sense. And it's heavier that most streaming apps I've subscribed. Wouldn't really recommend this app to anyone. I subscribed to premium too but it still doesn't work well for me.
64 people found this review helpful
PCCW OTT (Hong Kong) Limited
May 12, 2023
หากพบปัญหาการใช้งานสามารถทักมาทาง inbox : https://m.me/ViuThailand ให้เจ้าหน้าที่ดูแลเพิ่มเติมนะคะ

xiaokhat
I just renewed my premium subscription for another year. I have a few downloaded videos to watch offline, but they are not playing. I get a "Please connect to network" error when trying to play my downloaded videos. I emailed customer service re: the same thing but they either did not read my email or cannot understand my issue. The response they gave me is waaaaay different from the issue I am having. 👎🏻
204 people found this review helpful
PCCW OTT (Hong Kong) Limited
April 12, 2023
Hi, sorry to hear you’ve been experiencing this. Don't hesitate to contact us at enquiry.ph@viu.com or our social media channels and share as much information as possible. We will investigate your case. Thank you for posting!

June Quek
Cannot watch at all. Previously was working fine on my TV. Suddenly, I cannot even load any shows at all. Uninstall and installed again. Reconnected the WiFi and also off and on the main tv switch. Still the same. I am a premium subscriber, but can't load anything at all. So frustrating. I don't even know what else to do!!!
26 people found this review helpful