Vivint would be a great security system, if it didn't crash over several times or more. The cameras are always going off line, and you cannot see what is going on outside of your house. If an actual emergency occurred, my house would not be safe. One good thing the emergency response time is quick and effective. The mobile app and the entire security system, needs an upgrade to make the system more secure and reliable in the event of an actual emergency.
My review from May 2016 has not changed. I would've given 5 stars, but my current temperature is hardly ever correct on the app. This doesn't stop the app from working in many great ways though! I wish the temp would be accurate and there was an option to make payments.
Overall the app experience has improved very much. It doesn't crash anymore at least. My main concern is that even though I have fingerprint turned on it doesn't ask me for my fingerprint whenever I open the app. It did used to ask almost every time I open it, but now it never does.
App could be good. Only good part is the ability to arm and disarm from your phone. Video cameras never work if your alarm goes off or someone is detected. Takes along to time stream only when its most needed, which is why I give 2 stars.
I'm always able to monitor my home from this app. Update: The app was doing great but now it doesn't ask for my fingerprint to open the app. What happened?! This was a bad move, please fix it.
The potential for this app could be amazing but there are so many bugs that I couldn't give it more than 3 stars. Any time we have a visitor detected or the doorbell rings you can't just answer it upon the notification you have to completely shut down the app before it will let you see what's going on. That is insanely ridiculous.
This release provided an opportunity to make significant performance and stability improvements, in addition to laying groundwork for upcoming features.
If you have feedback or experience any issues, please contact us at firstname.lastname@example.org.
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