Spelled continue, continune, enough said. Tried contacting the corporate office about account setup 3 times but never received a response. Wheaton, IL location is great though.
The app goes for weeks not working. Unacceptable.
Stops working after a few seconds. Piece of garbage.
After the March 30th update it sucks balls, won't contact servers
Does have some glitches.
It goes for months without working and you can't cancel appointments
Pretty interface. Too bad the app crashes There is a time when a customer shakes their head in disbelief as to how a nice franchise can actually sign off on a useless piece of software as this application presents itself. Did no one at the company actually perform UAT before putting this on the play store? This consistently crashes executing the most basic of functions.
This is the worst app I've ever used! It allowed me to create an account but when I tried to get back in it repeatedly told me my credentials were invalid. This is after I put in my correct username and password multiple times. I even tried to register again and got the message that it was not working try again later. I am uninstalling this app, it's a waste of space on my phone!
Got it to work Just got membership today and they told me about app. Just like everyone else it didn't work at first. I went in cleared the cache. Also don't use pw with special characters that may have been problem. I then tried creating account again and it worked. Haven't tried to book appt yet, but I'm in.
okay, this app has had a fatal bug for months. You have had ample time to fix it. It is unacceptable that it crashes on login STILL. AFTER MONTHS. I cannot always call to make an appt during business hours, I often don't have a known schedule until the day before I am trying to get a massage, what am I paying for a membership for if I cannot schedule my massages. I think this is the last straw for you, Hand and Stone.
It's only "ok" when it works, which happens to be very infrequently. It doesn't save login or location information. Entering my info every time makes using the Chrome web browser so much more efficient. Simply using the website would be fine except that the web site happens to be down often which is what causes the syncing with the app to always be down in the first place. Theory: they need a new web host or admin.
App and website are miserable Probably canceling my membership over this as I really don't want to have to call and ask who and when. I prefer to see the schedules on the app or website and neither are working for me. The app has no way to retrieve or reset your password so I'm locked out there. Customer service is a voice mail. Website will not let me register either as I can not choose a gender. Enough said.
Massage is great, terrible app Don't have access to a computer... the fact I could book appointments with an app was a sell point for me on the membership. If I have to call, it just doesn't happen... it's very odd times I can make calls... thought membership just might not go to waste if I could book with an app... however, in 2 months, I haven't utilized my membership because it crashes once I click something on the home screen, and I have not had an opportunity to sit an make a call during even your extended business hours...
Minor server updates
March 30, 2017
5,000 - 10,000
4.0 and up
Hand and Stone Franchise Corp.