Vic Injury & Claim Support

If you, or someone you employ, have been injured at work, you can find the information you need through the Victorian Injury and Claim Support mobile app (VicClaim).

The app is simple, easy to use and will guide you through the Victorian workers’ compensation process. Wherever you are, and whatever is happening with the claim, the relevant information and tools are at your fingertips.

When you use the app for the first time, you will be asked to select your Agent. Agents are the companies that manage claims in Victoria. Your Agent will be Allianz, CGU, Gallagher Bassett, QBE or Xchanging. Once you’ve selected your agent for the first time, the app will remember your selection and provide you with tailored information.

If you have been injured at work, the app can help you:
• Understand what to do after you have been injured
• Learn about how to submit a claim to your Agent, and what happens after your claim is submitted
• Discover what you need to know once a claim decision has been made by your Agent
• Learn which treatments are available to assist your recovery
• Understand which treatments your Agent needs to approve
• Use your phone’s GPS functionality to find registered providers in your local area
• Find out what the people involved in the claim will do to support your recovery and return to work
• Contact your Agent

If one or more of your employees have been injured, the app can help you:
• Understand what to do when your worker is injured
• Learn what to do when your worker makes a claim and how to submit the claim to your Agent
• See a summary of the steps to follow after a decision is made about the claim by your Agent
• Discover the people involved in the claim and how they will help
• Contact your Agent

Please note this App was formerly called VWAclaim.
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Additional Information

March 5, 2019
Current Version
Requires Android
4.4 and up
Content Rating
Offered By
WorkSafe Victoria
1 Malop Street, Geelong VIC 3220, Australia
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