Great app. But add back the partial payment feature that you guys had before. I'm trying to split the bill among family and it was easier to split it before the payment due date. It forces me to pay the entire bill and not just part of it. Also, show more photos of the phones offered. It only shows one and nothing else. Not enough to convince me or many others to buy it through the app itself.
Always works great for me. Let's me see every little thing going on with everything in my account. I can pretty much handle anything I need to do or know about my cell phone and accout right from this app, that in 2 yrs I've never even had to contac customer service
Amazing app! If you hate Verizon, go to a different store. My store I worked with had no clue about things and lied to me. I found a new store completely unapologetic about pricing and transparent with prices. I absolutely loved it and the new store we go to now saved us from switching carriers. I highly recommend finding a new store if you're experience at one is shady! Preferably a non corporate one, they are more honest in my opinion!
Clunky, poor GUI, I pay my bill and comes back to the same screen and looks like I haven't paid. If you exit that section and go back it does show paid, if you try to submit it fails. You have to scroll to get to submit payment, just barely off the screen. The list of less than intuitive interface screens goes on and on
Chatting with the bot is tiresome, when you do get to chat with a real person every one has been incredibly helpful. The site is easy to use, but very limited. The shop is annoying, break down of charges is a joke, all the sub menus are monotonous. Not a fan
Verizon service & tech support are not qualified to do their job to my satisfaction. I have a problem with the phone You go in store wait 20-25 minutes for help. You phone gets passed to 5 different workers. Because NO ONE knows how to fix it. You have wasted 2 hours of your time & phone is still not working properly.
Unlimited gets the network it deserves. Say goodbye to data limits and switch to unlimited.
Buy the perfect accessory to compliment your device.
FreeBee perks can connect you to free data with our brand partners.
Apply a gift card towards a purchase within the app.
Discover information and IMEI of your SIM card, and contacts you have stored