I downloaded it because I was really craving donuts from a local shop, but then my dreams were dashed when I was unable to even register. I tried with Facebook and it said "unable to connect contact customer support ". So I tried making an account. I couldn't even make a password. Man I just wanted some TatoNut....
Placed an order, then 40 minutes later it said driver is picking up the food. 1 hour later no word back from waitr. Contacted customer service and they cancelled my order and refunded my account, but couldn't give me an answer why the order was never placed, even though it said food was picked up for delivery.
I placed an order and waited an hour for the estimated deliver time. When i called the restaurant, the told me the order had been ready 45 minutes ago and nobody picked it up. Nobody bothered to call and say there was nobody available to pick up the food. After i went to pick it up myself the app told me some driver picked it up. This is the first and last time that will happen because i will not be using the service again. The app said customer sevice replys in minutes.....still waiting.
The app and service work well. However, the interface is very basic and really needs some work. It is basically just a list of restaurants that offer the service. There is no way to filter restaurants for food that I want. There is a basic search function, but it is not very good. I am vegan. If I type 'vegan' into the search bar, sometimes it shows me 2 or 3 vegan dishes, sometimes it shows just random meals.
Love it! Way better then Uber! I work in the mall and get tired of mall food, so days I forget my lunch, this is a life saver. The drivers are awesome most of the time too
The app is simple and easy to use. However it took 1 hour and 10 min for the food to arrive, 40 min past the estimated arrival time. Undoubtedly, the food was cold and soggy. Not sure if I want to risk spending the extra money again for this kind of service. Great concept, poorly executed.
Why get hangry, when you can get Waitr? The latest update includes a handful of bug fixes to make ordering food as smooth as butter… mmmm butter (*¬*)
We’ve also grouped restaurant chains together, to ensure you are ordering from the location nearest you. This means you’ll have warm food in your belly, even faster! Now that’s worth tappin’ that update button!