The app was working well for 3 years for me. I run a small business with this software. Since the August 2017 update, all my taxes are deleted on the app. Here's hoping the glitch is fixed soon! I have reached out to the support email twice since August, no response yet! The image recognition has been improved, but sometimes takes more than a day to load the scanned data. The regular software (outside of the app) still works well.
The previous version of this app was PERFECT. Since updating, nothing works. Everything is slow, I have to reload the app a few times to even get anything to work. Once I can finally scan in receipts, they take FOREVER to process. I'll get a notification that they are done processing, but it won't show as processed in the app for another 30 minutes. Edited: Changing this from 2 to 1 stars since it now won't process receipts for me at all, they've just been sitting there for 3 days now. Please fix the app or go back to your previous version :(
Previous version before this new version was released a few months ago worked very well. Now this app is riddled with bugs that make it a nuisance to work with. I've addressed the issue to the support team twice so far and I've been informed on both instances to reinstall the app. Upon doing so, some bugs were fixed but the app is still underperforming.
Are you ever going to fix this? I understand its free but there's just no point in having this app if it doesn't work. I loved the old version as I used it with wave invoices which is great. I would have rated the old one 5 stars. But my receipts no longer process. I have one processing still from March! Occasionally every few months something processing..... Woo
Useless app. :/ Thought I'd give it benefit of the doubt despite all the negative reviews lately. But unfortunately they were all true. Have had a scanned receipt in "queued" for 48 hours now, despite many others uploaded via web going through.
App is extremely slow and inconsistent. Opening it to the main screen has about 8 seconds before I can click anything. If I click on the camera during this time, the icon will highlight to acknowledge (sometimes) but won't bring up the camera. Receipts sometimes show up as processing when they are already processed, sometimes don't show up in ready after they are processed. The concept behind the app is good, but sluggish and inconsistent.
Stability and responsiveness improvements
Invoicing and Accounting Software on-the-go for Self Employed Professionals
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