This is a easy to use knowledge base designed to assist schools with information of (Western Cape Education Department (WCED) ICT projects such as the Broadband, Centralised Email, SLIM Lab, Smart Classroom, Mini PC Lab, USO and WiFi.
The Schools IT web portal is a one-stop knowledge base allowing schools to find the answers they need and resolve their problems quickly and effectively thereby minimising
calls to the Service Desk
The SchoolsIT portal offers three search options
1. Keyword search on “Home” and “How To” page
2. Keyword search on individual pages
3. Advanced search
Schools can access videos and step-by-step guides to resolve IT problems, track IT projects online, schools can log a call online and easy to read Frequently asked questions with multimedia content