Active Scanning Works; Device Scan Doesn't The active scanning of my device whenever a file is downloaded and checked for viruses is great and works wonders. However, the reason for my 3 star rating is that whenever I try to do a complete device scan the app stops responding mid-scan and seizes up my phone leaving it inoperable until I perform a battery pull of my device. My phone is an up to date model Galaxy Note 4 so I do not believe it to be an Android compatibility issue. If the full device scan were to work this would easily be a 5 star app.
Needs updating Ok I have this on my laptop works great, just tried it on my phone to find battery feature only works on jellybean 4.0.1 and below, Android is currently on 6.0.1 so don't you think it's time to upgrade so it works on newer devices? Secure Web browsing does not work on device either so going back to 360 security which works seamlessly and is free! I did contact support, not very helpful they said it was android and as a 3rd party they could not help
Long time user!! I have been using Webroot since it first came out. Starting with Window washer. Great product with excellent support. All my problems in the past were resolved quickly. Can not go wrong.
Login doesn't work through app The app won't allow you to authenticate even when you use the correct credentials. This is basic authentication and when you type in the wrong password the error is clearly different meaning it's a bug....and you have been told about it before.
I stumbled across this by accident when I was looking for a new security package. The last one (Bitdefender) had horrible customer service and I wasted a lot of money for nothing and am in fact still paid up into next year but never got my refund from them. I paid for this package and have had no issues with any part of it and have recommended it to other people. Best one I have ever had so well done to you guys.
It is so difficult to log into your account that I ended up buying a second security key and still can't log in. Strangely I only see my old installations on the console but my PC is actually running now with the new security code. On-line I keep getting asked to enter two digits from my pass code but half the time it won't accept the correct answer. The program is great when you can actually set it up. I can't get in on my cell phone or second PC in spite of buying access for five devices, twice... Needs some serious fixing!
- Various bug fixes.
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