It seems like every time I try to use this app, I can't log in. I have to go through the process of calling customer service because for whatever reason, it won't let me change a password without their help. Then, their customer service person is difficult to understand. She asked me 5 times if I'm using my phone to log in. I told her 5 times that I was. She said sometimes the mobile app doesn't work. That's brilliant!
I absolutely hate this app.....I used to use the older version of it two you my ID card but that no longer works.... and you also can't go to their website to try to view it because it just directs you back to the app
This is nothing more than a doctor finder. You can't look at benefits or research what prescriptions may be covered. The screen shots showing your card, offering refill options, etc are fake because none of that is actually in this app. There is really no benefit to this app whatsoever. Uninstalling.
Just switched to Anthem from Aetna. Aetna worked right from the get-go. Already miss them. Downloaded this app & tried to register. POS site kept indicating something was wrong, I should call them but only available M-F, 8a-8p. Will uninstall this app & call someone next week. Not a happy camper.
Absolutely terrible app! I am just trying to review claims! I've been trying to log on to their normal website for 45 minutes and it just keeps taking me to the stupid app! Please fix the app! It is HORRIBLE!
ID card doesn't work. I sent an email of the screen shot of the message I get when I try to pull up my ID card. That was sent 3 weeks ago, and it still doesn't work. POS app. Don't install.
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