Old version was way better. That made it 100 times worse by changing the way you send the money. Now you have to copy the transaction number and paste it somewhere on your bank page. Which I can't find how to do it and it is very annoying. Should kept it simple, by just adding your card details. I won't use this app ever again.
I spent 3 days trying to make an urgent transfert. I had 3 or 4 agents on the phone to fix my issue. At the end, I had to ask for desactivating my account and find another service. Western Union was a pioneer, and was high value before, I realy don't unserstand why the IT part is so bad
Very frustrated. Found it good once I worked out what to do on my first transfer. My friend received in the 4 days as specified. Today I tried to do another transfer. I have spent most of the day having phoned my bank to see if their was a problem and then western union themselves without them being able to help. Although I was sending to the same person as before and all the same details. I didn't even get an error code come up, just keeps saying transaction incomplete. Very frustrated now. I wanted this easier option rather than going to a shop and taking lots of cash with me.
I have the same problem as latest review from Timothy King. The somehow very useful feature of calculating how much to send based on the amount that should be received has disappeared. Very annoying. I hope this gets sorted as soon as possible. Thanks
Come on guys, why update an app and remove features? I can no longer input how much I'd like the user to receive. I need to put in how much I want to send before I get the receiver amount. One other minor thing I'd like to see implemented would be to see the most common country or countries you send to show up as the top option(s) in the drop down list when signed in.
This company is very dodgy. You send money but there are no records of transactions. That is why scammers love it so much A SCAMMERS BEST FRIEND.
Thanks for your feedback. We’ve listened and made improvements to the WU app.
- Bug fixes