
Jesse Goodrich
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Updated: Make sure you manually update the app after downloading it. Couldn't transfer money between checking and savings in the app before having to manually update. Most of the info on transactions is now just gone, just that you had a "POS" transaction with the amount and no further info on where the charge came from. You also can't set up biometric logins anymore. Which sucks cause I liked doing that before. Old App worked great the entire time I used it.
5 people found this review helpful
Westerra Credit Union
August 26, 2022
Hi Jesse, thank you for your feedback and for updating your review. We're sending your feedback about the POS transaction info missing and biometrics to our team. If you're still having issues with transferring money between accounts, please email us at Email@WesterraCU.com. Thank you

Heidi Black
Works ok for what I need it for, especially after update, I can now make a transfer between all my accounts. The only complaints I have would be having too short of a time to look at my accounts before logging me out, and not being able to use fingerprints to login. I also want to feel more confident that my accounts are accurate seeing that they do not match what's online.
1 person found this review helpful
Westerra Credit Union
November 2, 2022
Thank you so much Heidi for review. We are glad to hear that the app is working after the update and have sent your feedback regarding login time and fingerprint login to our team. If you have any features you would like to see or other ideas, feel free to email us at Email@WesterraCU.com. Thank you

Kimberly Nordstrom
I live in WA but left my account with Westerra because I have been with you for 25yrs. I am really frustrated with this app. It has been very hard to get into lately. I uninstalled it then installed it again hoping to fix the problem. Now I can't get into my account was at all. Keeps telling me there was a setup error. Very very unhappy. Trying to call anyone is impossible because you have a 30min wait.
5 people found this review helpful