POOR SERVICE This will be the FIRST & LAST i order thru this app! Pre-order at 1830hrs. Food arrive very late! Call up the company to check on my order status. The operator said that the order will be late & don't even have the courtesy to informed me!! Says that the delivery rider is from China & doesn't speaks any english (afraid to call the customer). WTH!!! Such lame excuses! Doesn't even deserved a 1 star!!! Don't bother to download & use their service. Really SUCKS!!!
Never has the food been delivered on time Worst in keeping up time. The food is never delivered on time even after 2 hrs time they ask for the delivery. In the time I spent waiting, I could have walked my way to the restaurant, had food and got back home. And there call centers are lame. They just put you through an endless wait. I discourage people from using this app. There are better apps there than this. Worst service ever.
LATE DELIVERY AND BAD CUSTOMER SUPPORT Made an order at 8.20pm, got a confirmation sms that food will be delivered by 9.50pm. There was no show at 10pm, made a call to the customer service and was told that delivery timing was supposed to be 1020pm. No show again by 1045pm, but customer service was closed by then with no other alternative to contact them. Food did eventually arrive by 11pm, but very unhappy with the lack of reliability in service. Have sent email but there is no reply or explanation to date. AVOID!!
Not prompt delivery for preordered food Delivery or cooking was arranged at a time at their own convenience. Totally disregard the preferred delivery time as stated by customer. My dinner delivery was 75 min early. Obviously off peak.
Great App! (Ignore the other bad reviews!!) I've used this app so many times and it's never disappointed me. I really love the fact that it allows me to order from a restaurant that's nowhere near my house and I don't mind the waiting time. Tips to enjoy using this app: 1. Order in advance. - If you stay in Jurong and want to order food from a restaurant in the east side, DON'T expect it to come in 30 mins. This is not Hogwarts owl delivery. 2. Always check the estimated waiting time so that you don't become an impatient prick. 3. Too little choices? Get off your couch and go buy it yourself or cook. The purpose of a delivery service is to bring the food to you when you don't want to get out of the house so seriously, if you're ordering through ANY app even, and you complain about waiting time, get your butt out of your house and get food yourself. 😎
The availability of food is not monitored. My recent 2 orders from 2 different places had to be cancelled as they did not have the stock. And what is the point of displaying long list of restaurants when the message perpetually shows "delivery is not available at this time"? For fun??!! Time to be serious and enhance the system!