Hello Daisuke. Wirex is about to launch a new contactless card available globally, and will work in Japanese Yen too! Please check the link for more information and to preregister! https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/
Thanks for the feedback, up until today you may have been hit by blockchain fees. These fees do not come to us and we were also frustrated. However, We've introduced our new hot wallet feature which massively reduces these fees.
Hello Yama, and Thank you very much for your feedback. We are working hard to bring you the best Wirex Experience. And very soon, our new contactless card will be available globally. More information here: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/
Hello. We are sorry for the inconvenience, you should have got a SMS with your DHL tracking code the 4th business day after you request your card via Expedite Delivery. Please write to firstname.lastname@example.org is this wasn't the case.
Although, please remember verification is performed by the bank and usually takes between 7-10 working days. Once d...
Hello. Due to rebranding process, The website platform it's still on the E-Coin Website. The URL on app.wirexapp.com is NOT AVAILABLE YET for login,. Please go to www.e-coin.io and try register there. Once you do that, you can access to your Wirex account either on the E-Coin Website, or the Wirex Mobile App.
Hello. Please check this link to learn more about the phone verification process:
If you try this and it didn't work, you need to contact the support team and send them your phone number and Wirex registered email so they might verify your phone manually.