
Carly Byrd
Just started not connecting the last month or so. I have two of these and they've been awesome for a couple years! Recently my one bulb quit connecting to the app, after disconnecting and reconnecting it multiple times, I gave up and replaced it with another one I had. That one does the same thing. I'm not sure if there was some recent update to the app but the only way I can control them is if I manually turn the lamp on first (like switch it to "off" and then back "on").
26 people found this review helpful
Signify Netherlands B.V.
13 February 2026
Hi!
Thanks for reaching out! We’re sorry to hear about the recent connection issues with your bulbs.
We would love to assist you on this and to do so, kindly reach out to us by going to (Discover> Help Center > Live Chat).

Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
86 people found this review helpful
Signify Netherlands B.V.
28 August 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Clayton Forester
- Flag inappropriate
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The app will disconnect from devices arbitrarily can't seem to understand how to be an app that connects to smart home devices. I am not using your app to control the lights stop having the app not function when it isn't opened for months. Getting tired of having to do this... Especially when there is no warning of these updates. So glad my devices disconnected TO SHOW OFF THE SMART PAIRING TECHNOLOGY. CLOWNS!
28 people found this review helpful
Signify Netherlands B.V.
31 October 2024
Hi,
We sincerely apologize for the ongoing connectivity issues you're experiencing with the WiZ app. We understand how frustrating it can be when your devices don't work as expected.
To assist you on this immediately, please reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat).