Very poor integrity for a company. Clearly makes most of its money by swindling trial subscribers by hoping they will forget when their trial ends (and never notifying them of the impending end date). I was not a fan of the services provided nor the user interface. I did not receive prompt responses to my questions and I did not feel there was any value added beyond what I could find (and already have found) through personal research. Far better uses for $100+ per month.
I signed up thinking it was a 14 day free trial..... got an email and I was charged $200 When I only authorized monthly payments, but ended up paying for a full year! I reported this to PayPal and asked for a full refund, the Noom team responded quickly and a refund was issued. Though the app did have some good points, it's just not suitable for me.
They gave zero notice that my free trial was over, charged me $130 (not sure what for) and refuse to answer my messages requesting cancellation. This is a SCAM and it got me.
I cancelled my subscription within my trial period and was charged $199 a week later! If there is a customer service number please let me know.
My review is of the paid version during the free trial period. Bottom line, it is not worth the cost to me. The daily modules are fun and hold your attention while teaching you important concepts. However, (as others have reported) this only lasts until the start of week four. Additionally, the modules alone are not worth the price of the subscription. There were also weird typos and one day I had two of the same module. Entering food into the tracker is a bit cumbersome. The barcode scanner did not work. Many foods (even name brand) are missing. You can only add quantities in multiples of 1/4 cup (so no 1/3 cup). If you cook at home a lot you will have to eyeball what you've made, because there is no way to enter a recipe a la MyFitnessPal. There is also some ambiguity in the food "colors". A protein powder I use is listed twice - once as a green food, second as a yellow food. There is also no customization for rate of weightloss/calories consumed per day. Coaching/Group: My group coach might as well have been a bot. She posted one generic thing a day, and folks really didn't participate much. She didn't make much effort to address group members' questions. A small handful of my group members were active, but I definitely felt that I was putting way more in than what I was getting out of it. My goals specialist was nice. We met 1:1 once per week. It would take almost the entire day to message back and forth though. We set goals, but we really did not make a plan to reach the goal. Unlike others, I did not have a problem canceling my trial (note that whether you signed up in app vs on their website makes a difference in how you cancel). Since my goal specialist is responsive, she took care of my cancellation request right away.
Highly recommend, easy to use!
- Bookmark your favorite articles to create your personally curated library!