My go-to Btc wallet. I had thought I'd been talking with some rep before discovering it was Carlos, head honcho. Easy use & always improving. Thanks the developer for running a tight ship, actually responding authentically & sincerely to occasional issues & engaging me in real conversation to help find a remedy... EXCELLENT customer service, great app, simply useful & simple to use. Does what it should & well. I use other wallets, sure, but Xapo tops my list.
Bitcoin trapped I have bitcoin that I transferred into this wallet that is trapped. I am not allowed to send it. I did my verification but all I get when I log in is that my verification was not sufficient and someone will get ahold of me. After two emails to support, and a week of waiting, all I've still got is "thanks for your patience, someone will contact you shortly." The customer service sucks. Don't use this as a wallet for any significant amount.
BTC Hostages... I deposited some coin assuming I could transfer it to pay my friend when it arrived... I have been waiting with no response to get my BTC out of this god-awful company. $1000 or more just kept with no reason. Will be bashing this site on several other reputable review sites. Stay away unless you have weeks to kill and don't care if your BTC ever show... Just sad.
Worst app ever Has one purpose in life. Allow me to purchase Bitcoin. After 24 hours of going back and forth, sending info and uploading documents requested, I still couldn't purchase Bitcoin
Zero customer service, excruciating long waits for basic tasks No way to email or call Xapo directly when a problem happens. You must sit thru their support page from hell, and let them make you wait 24hrs... or longer [as in my issue]... to determine if your problem warrants their direct contact. The most secure websites in the world can reset a password in mere moments. I've now waited 26hrs for this simple thing. Is Xapo a one person operation? Will uninstall. I need a bitcoin service with better and prompt customer service.
Good first run I was initially apprehensive but the Xapo app and card work as expected. One thing i think could be improved is to refresh the notifications when the app is loaded rather than manually going to click the Refresh button.
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