Xerox® Support Engage

Xerox Corporation

About this app

"Xerox ® Support Engage provides direct access to support tools & resources including chat and video calls with Digital Support Experts.

About XEROX® SUPPORT ENGAGE

Support Engage is a comprehensive, end-to-end application for getting access to Xerox Support. Through a simple, conversational interface you can get answers for the range of Xerox devices. The app gives you access to:
• Diagnostic troubleshooting tools (guided help)
• A multilingual intelligent Digital Agent enabled to answer a wide range of technical problem resolution questions
• The extensive and authoritative Xerox knowledge database for technical support
• Access via chat to live Digital Support Experts via an algorithm which matches you to the best available expert
• Audio and video chat with live Digital Support Experts who can provide further support in real-time

NOTE: Digital Support Experts are provided the transcript of your Digital chat at the beginning of your session so that you will not have to repeat the issue or question to the live expert."

Ratings and reviews

Terrible Support it ranged from them not knowing if our bill was paid to them, not sending us the parts to run our printer for months. We even had tech support delayed by 5 days when your contract was to receive support with 4 hours. No calls from support agent when they arrive. - They also have like 3 different supply systems that don't communicate with each other so if you reach one agent they have no idea about the order. Do not use this company they suck really bad.

When the wait times for service are too long, this is an alternative to speak to a tech rep. It would be nice it I could save my machine serial numbers in the app, for easy reference.

Links to support articles broken. Edit: Seems to be fixed. Thanks! 5 stars.

What's new

• Improved messaging during live agent transfer.
• Minor bug fixes.