320 reviews
Content rating
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About this app

xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale. With the xMatters Android app, you get actionable alerts with full context for every situation that let you quickly assess incidents and launch response workflows at the touch of a button.

The xMatters app is a “pocket command center” that allows you to:

* Send and receive alerts with full incident context
* Launch actionable responses and workflows
* Track message delivery, escalation and response
* Set, update, and view your on-call schedule
* Initiate conference calls or join at the tap of a button
* Access personnel contact info for your organization
* Set custom alert tones
* Attach images for more context or instructions
* Extend your enterprise authentication to your mobile devices
* Protect sensitive data by enabling passcode lock

For those that want to be truly agile, fast-moving companies with happy customers AND happy engineers, xMatters is the only platform for the job.

To learn more about xMatters and get your free account visit http://xmatters.com
Updated on
Sep 12, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity, App info and performance, and Device or other IDs
This app may collect these data types
Personal info, Messages and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

315 reviews
A Google user
November 30, 2018
I have lost the ability to select the xMatters notification of my choice. I had one that would wake me up and as soon as I heard it I knew it was a ticket. The app now uses my phone's default notification tone. I'm on Android 9. Took a peek at my coworker's iPhone and he can still select the tone. Really glad I still have a pager and really bummed about the change. ***Got it, thank you!! Tapping on the event level itself was not intuitive to me. I appreciate the follow up.***
12 people found this review helpful
Did you find this helpful?
November 30, 2018
Hi Rebecca! The notification settings have moved for improved configuration options. Open the xMatters app, tap on Settings in the menu panel, then Notification Settings. If you like the xMatters sounds, toggle on "Enable Custom Sounds" (accept any messages), then tap on System Settings. Tap on "High priority event" and you can set the Sound.
A Google user
March 9, 2020
Notifications are significantly less functional than on earlier versions of Android. The UI to select a notification sound is very unintuitive and confusing, and so I keep missing or almost missing pages. Edit - I believe that part of what I was complaining about is actually a system UI so I apologise for that.
3 people found this review helpful
Did you find this helpful?
March 10, 2020
Thanks for your feedback. We recognize some of the Android OS settings, especially related to system notifications, is not super intuitive in recent OS versions. Feel free to send details or screenshots to https://support.xmatters.com/hc/en-us/articles/201536189 and our design and development teams will investigate and see how we can improve it.
Richard Wang
August 6, 2023
Terrible app with frustrating functions that doesn't work half of the time. This should not be allowed for alert monitoring
Did you find this helpful?
August 18, 2023
We apologize for the problems you're having. If you're ok with providing us information so we can help we would appreciate it. https://support.xmatters.com/hc/en-us/requests/new. If not, sorry about your experience, and if you want to use xMatters in the future don't hesitate to contact us so we can ensure xMatters is working smoothly for you.

What's new

- You can now filter incidents by Impacted Service to quickly pinpoint the incidents affecting a specific service.