Review from Yoanna Lee
Slow and unhelpful app
System keeps hanging up when attempting to manage the booking. Seen many users facing similar issue based on review feedback. Please work on rectifying the fault. This app is quite useless unless the issue is resolved.
Buggy and useless. Did not notify me of a flight delay. Would not allow me to check in, and even after checking in at the airport it wouldn't display my boarding pass. No map of the hub airport. Flight status doesn't give you the gate number. Often errors out with generic (useless) messages, such as "close the app and try again". A complete waste of memory and mobile data.
System hangs when manage bookings. User unfriendly for chrome users. After last update in December 2017, I can not lock in with strange error messages, which pop up for the fraction of a second, so that you don't know what it actually is about. Yet another disappointment from CX!
The App auto-selects a different seat when the selected seat is taken, and gives the false indication of an option that you can re-select but when you press CONTINUE it just stucks at that same screen indefinitely, need to press BACK to get out. (afterwards I found out every time I press the CONTINUE button the system re-sent me an email of the boarding pass with the old seat selection. I ended up with 10 emails or so in my mailbox). At the end I have to go back to the web version to re-select my seat. And the other issue with the App is that it intermittently logs me out and ask for my credentials in order to login even though I've checked the 'remember my credential' option. This is intermittent. Normally I can start the App without entering credentials.
I always get an error when trying access my booking. This is frustrating.
Can't even open the app, crashes immediately. Developers slow to rectify
・Includes minor bug fixes
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