Nagarik App

Government of Nepal

About this app

Nagarik App (translation: Citizen App) is a mobile application launched by the Government of Nepal to provide government-related services in a single online platform. The app was developed to facilitate an easier, systematic, and simplified delivery of government services to Nepali citizens digitally. The app was launched to play a pivotal role in revolutionizing the way citizens interact with the government. It offers a wide spectrum of government services through a single unified platform, minimizing the need for citizens to navigate multiple channels or physical offices for their diverse needs of government services. The services are added gradually according to the needs and services required. The government aims to reduce the physical queues and the need to be physically present to get services from the different government offices and promote digital transactions. One can get services online round-the-clock even during holidays. As of now, 25 services are included in the app, ranging from Police Clearance Report to Voters Card.

Ratings and reviews

The Nagarik App is incredibly frustrating because it constantly logs you out or "erases" your documents right when you actually need to show them. For an app that’s supposed to replace your wallet, its session management is a disaster—forcing you to re-link everything on the spot is just unreliable engineering. Until it can actually stay logged in and work offline, it’s safer to just keep your physical cards on you.

While I was uploading my profile new image(photo) didn't respond. Since then I was facing problem to open after entering my mobile phone number OTP didn't respond instead it appears as... "New device detected please verify using previously verified document." After clicking PROCEED option again appears this, "Complete action using - No apps can perform this action." Now tell me how to fix this issue. So hectic...

The Nagarik App Nepal is a good concept, but the execution is poor. My document is completely correct, yet it shows “Not Found” for over a week. This shows weak system integration and unreliable service. Users cannot depend on this app for important documents. Please fix the database issues, improve server stability, and ensure all verified documents are properly linked. Right now, the app is not trustworthy.

What’s new

We’re continuously working to enhance your experience on NagarikApp. Make sure to keep your app updated to enjoy the latest features and improvements.

What’s New

PDF download option added for PIS Print
Accessibility improvements for differently abled users

Improvements

Performance enhancements for a smoother experience
Minor bug fixes and stability improvements