The one star is for the company. Bought two cameras, not cheap but the free seven day cloud storage swung it. Now the company wants to charge for storage giving only two weeks notice of change of t&c. I feel cheated so will dump the ycam and buy an NVR cctv instead. P.S. they didn't even bother to reply when I emailed them.
Purchased cameras based on the company offering free cloud storage for life. Now even after the high initial outlay they have suddenly started charging for cloud storage per camera. They have completely misled customers and falsely advertised. The cameras constantly cut off and I do not and will not recommended this company.
No FREE storage at all, they lied to everyone to sell their products and after 1 year they sent email and saying they are going to charge for store your records for 7days, real scam company..Don't buy y-cam cameras. You need to wait at least 10mins to see what is going on there, useless app, you guys need to do some investment on your servers, I never see app that slow responds your commands. Folks very simple Don't buy any camera from ycam!!
Normally this app is great BUT it updated today 1st Nov and now the app will not accept my login details which I know to be correct. Mailed YCAM support - hopefully they can sort it out. Meanwhile, trying an uninstall/reinstall in the vain hope that I'll be able to login..Come on YCAM - get it sorted ASAP! YES - NOW WORKING AGAIN!
What stupid timing, just before Xmas. I was going to buy my brothers the same cameras I had. Not anymore now that you've ditched the '7 days free forever' cloud storage
Dont buy their products, poorly made and they are misleading and lie about their service. No 7 day free storage like the packaging says. I don't get push notifications. Even though all settings are correct. My other devices are fine.
We have listened to the feedback you have given us and have updated the app to fix issues and improve performance. We are always improving the Y-cam app so make sure you keep updating your app to see improvements and brand-new features.
If you have any issues, please contact our Customer Satisfaction Team on firstname.lastname@example.org where one of the team is waiting to resolve the issue.
Thank you for using Y-cam.
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