
Michael B
This app barely works. I can't get the scanner to actually scan a QR code. When I scan that code with Google Lens instead and click on the link, the app opens up and then gives me an error when I try to submit the information. Not much use for a digital ID app that refuses to do the one thing I need it to do.
940 people found this review helpful
Hi Michael, We’re sorry to hear about the issues you’re experiencing with the app. Our support team would be happy to help resolve this for you. Please reach out to us at help@yoti.com with more details about the problem, and we’ll do our best to assist. Thank you for your patience! ^MS

Erick Henrique
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worst verification app I have ever used. Limited in options when it comes to documents, the Age estimation WILL misidentify you if you don't "look" old (which doesn't help if you are a young adult like me), and ultimately, you are better off giving up than wasting your time. Also, in my country at least, the site and the app are inconsistent with the documents they ask, while the site gives you far more document options, the app doesn't.
2 people found this review helpful
Hi, thanks for getting in touch. Please check our Age Estimation FAQ here to make sure you can move smoothly through the process: https://support.yoti.com/category?type=Individuals&product=Age%20Verification . We hope this helps. Take care!

Peter Bray
One of the most infuriating experiences I've ever had as a user. I have a flagship smartphone camera. I've tried this over 15 times in the last five minutes. It doesn't let you control the shutter. So it constantly takes pictures before the camera is in focus, or before you're in frame. So you have to position it meticulously before you're ready to go. If you do get a super clear, well-lit image, it says "no face detected". You get two attempts then it times your session out. Horrendous app.
28 people found this review helpful
Hi, thank you for sharing your experience with the age verification process. We appreciate your feedback. Could we ask you to reach out to our support team at help@yoti.com? After asking you a couple of questions, they will be able to provide some advise. Kind regards.