It's been great, but now with less than 3 weeks notice they tell me I have to pay $2.95/mo to keep using the 10 GB I ALREADY PAID FOR?!?! Karma has earned my distrust and disgust. Short of outright thievery, oh wait...
Just notified via e-mail that the "grandfathered" REFUEL program is no longer pay-as-you-go, but instead will have a monthly automatic "account maintenance fee" of $3/mo (EVEN IF YOU DON'T USE THE DEVICE in a given month!) Pay-as-you-go is the primary reason I use this device. Back when carriers made phone tethering a PITA, this device was useful to me. Now, not so much. I also soldiered through paying for a device change. I've been a loyal (if not high-volume) customer. Now Karma has apparently decided I'm an expendable customer. And I've decided I'm not as stupid as the marketing folks at Karma must think I am. Try to work the word "extortion" into your next rebranding. Buh-bye Karma, effective 6/1. It's you, not me.
Bought in for pay-as-you-go, now it's $3 monthly just to maintain access to what you already paid for, and they call it "grandfathering." Betrayed and ripped off.
The app doesn't seem to work well with the service, which by the way, decided to change up their pricing structure. Been a long-time customer, but they have went from a company that wears their heart on their sleeve to hardly communicating. This company burned a lot of customers and with only a little communication? Not a good look, my friends.
"Premium subscription"? You mean basic features that should be included with any decent hotspot? Like setting my Wi-Fi's name and a secure private network? That I've been patiently waiting for since I purchased the first iteration of a Karma? That I now need to pay monthly for?? C'mon, Karma, this is already a premium device at that price. I shouldn't be gouged for features that are already built-in to my hotspot--especially because these features cost nothing to your service which is simply to provide connectivity.
I live on Maui, and the very best download speed at my home is less than 100 kilobytes. When they advertise the units of which I purchased months before the final product was released, I am not satisfied with product, but I am going to keep it. I do not recommend this product, their is no communication with the company except thru email which takes days. Aloha!
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