It's been great, but now with less than 3 weeks notice they tell me I have to pay $2.95/mo to keep using the 10 GB I ALREADY PAID FOR?!?! Karma has earned my distrust and disgust. Short of outright thievery, oh wait...
Just notified via e-mail that the "grandfathered" REFUEL program is no longer pay-as-you-go, but instead will have a monthly automatic "account maintenance fee" of $3/mo (EVEN IF YOU DON'T USE THE DEVICE in a given month!) Pay-as-you-go is the primary reason I use this device. Back when carriers made phone tethering a PITA, this device was useful to me. Now, not so much. I also soldiered through paying for a device change. I've been a loyal (if not high-volume) customer. Now Karma has apparently decided I'm an expendable customer. And I've decided I'm not as stupid as the marketing folks at Karma must think I am. Try to work the word "extortion" into your next rebranding. Buh-bye Karma, effective 6/1. It's you, not me.
I live on Maui, and the very best download speed at my home is less than 100 kilobytes. When they advertise the units of which I purchased months before the final product was released, I am not satisfied with product, but I am going to keep it. I do not recommend this product, their is no communication with the company except thru email which takes days. Aloha!
Needs an update NOW! Since I have installed this app, over a year ago, I am certain there has been NO update. Current version is very glitchy. Too many to list. Also, buying data with no option to cancel or change a purchase, is downright criminal. And the worst customer service ever. And if I can shutdown and restart my device, I should be Able to put device on standby WITH the app allow me to wake device up. Needs lots of work and with the new "grandfather" monthly fee, they should be able to hire someone.
Total ripoff. Never works properly, the updates fail, the app can't connect on android, the billing is a big scam (they just lie about all the prices) had this thing for 2 years, never once was able to actually USE it in any effective capacity. I'm a Web developer, I wanted a nice simple device to rely on, this is NOT the device you are looking for when it comes to reliability. Total junk. Such a shame, who ever is running this company should be publicly shamed.
Bought in for pay-as-you-go, now it's $3 monthly just to maintain access to what you already paid for, and they call it "grandfathering." Betrayed and ripped off.