This app is very useful especially for working moms like me who doesn't have time to go out shopping. My first order was a really nice wedge however it's a bit small. I think their sizing is not that accurate. But other than that everything is good cause they also try to deliver their products as quickly as possible.
I ordered for two items and I received one safely. The other thing hasn't been confirmed yet. I chose money transfer as the payment system and I'VE TRANSFERED FOR THAT and my item, still, hasn't checked to be confirmed and ready to send. Please tell me what's going on, and I've been waiting for almost a week. Please I need your response, thanks.
been using this app to shop every month, never had any issues. superb! Updated: had to remove 1 star due to inability to remove items from my wishlist (removed items but reappeared the next time i use the app, very frustrating)
To those of you wanting to tryout the Next Day delivery service provided by Zalora, I just wanted to share my own experience regarding this. Ordered on a pair of jeans on Wednesday, 10th of Jan along with the supposed Next Day Delivery service (Zalora Now) I expected the package to come by Thursday but no news came in lieu of the missing package. Wrote an enquiry to them the next day on Friday and the sales rep mentioned that my case would be escalated upwards. I really hope that Zalora can improve in their services and not make promises that cannot be fulfilled. I would appreciate if they would actually take the initiative to inform the customers on a projected timeline rather than to wait blindly and expect the package to turn up any day. Probably first and last purchase from them till they improve their services.
The app is pretty easy and stable to use. It's very convenient to shop on! I just wish that the team will come up with something that synchronises users' wishlist on the app with the webpage version. It can be quite tedious to be manually clearing things out. Also, wish there was an option to return item from the cart to the wishlist, on the app, just like the webpage allows one to.
Hello zalora there's this item i want to buy but unfortunately i got stuck in the payment section. I press the "review order" but nothing happens. Please fix this immediately
We are hearing you and constantly improving the App. This time round we have made some minor improvements and bug fixes to enhance your shopping experience with us!
We love hearing your reviews and suggestions so please don't stop sending them in!
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App for women & men clothing,ethnic & western wear,bags,footwear,Jewellery,shoes