I always shop Zappo's first. If I can't find what I want there, I usually change my mind and don't buy anything. I would rather do with out than go through the hassle of trying to deal with another store. Zappo's seems to be the only company that trains their employees, and believes in customer service.
I love zappos. This app isn't the greatest - the filter nav is a little confusing (not clear where you should click to get out of the filter), but overall it's easy to find what your looking for or to discover new items.
This app is a POS. Not reliable and constantly tells me there is an authorization error or won't load my cart to check out. Sometimes it works, most of the time it doesn't. It's so unreliable I typically go through other retailer's apps to buy my shoes. Just not worth the hassle with Zappos.
I have been a huge Zappos fan for years so I was excited to test out the app. It's aesthetically pleasing but it seems like there are still some glitches they need to work out. I initiated a return within the app but there was no option to email the label, only one to view it. There was an option to use Live Chat for assistance within the app so I tried it out and was able to get some help. The rep said he emailed me the label and asked me to check if I received the email but I wasn't able to because when I selected "Mimimize Chat" it wouldn't minimize so I couldn't access my home screen. I haven't tried to browse or purchase through the app yet but will give it a try at some point.
It doesnt let you remove liked items even if they are no longer in stock. I have half a dozen liked items that have been out of stock for about a yearthat I cannot unlike on my lists. Its rather annoying. Update 8/6/17: repeated Authentication Timed Out error. Cant even give them my money it seems... Update 12/22/17: Cannot search shoes by brand. Also, I would like to filter by shoe color AND sole color.
It took quite a while to check out. I kept getting an authentication time out. When I looked out and tried to log in with my Amazon account, it did not work. Once I was able to log in with my email, the app worked fine.
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