Love it, but they got 4 stars because the latest update made it hard to search an entire designer collection by gender and the three across display made the tiles smaller, but looking past all of that, the customer service is excellent! They answer the phone, they return emails, and chat is quick, too. Having things you see and love at your doorstep the next day is wonderful. They're also super great about returns. I hardly ever shop for clothing in stores because I love Zappos so much.
I like the easy filtering and sorting features of the app. Better than most. An area that could use improving: don't list the same item 10 times, just as another color. It would be better to show the item in a popular color once, with a little icon or note depicting it's available in 10 colors. This would get more different products on the screen at the same time, vice having to scroll past pages of, say, the same shoe n 10 different colors.
I LOVE Zappos! And the App is priceless!! Between the free returns (which hardly no one does anymore) and the impeccable customer service I am a Zappos shopper for life! And the free next day shipping??? I have nothing bad to say. They always go above and beyond. Flawless app!! And abf AMAZING company all around. I LOVE ZAPPOS!!!
I love Zappos! Love this app, it's very easy to use, they always have the best selection and new releases! Free 2 day shipping and free returns...why would anyone buy anywhere else? Customer service is excellent...5 stars!!!
Have not bought many shoes on here, but my grandma, who has very wide feet, has purchased from them several times and we have always had a fantastic experience. The app is very good and simple/easy to use. The new Emoji search feature is very fun as well.
I have used Zappos for years. I love how easy it is to order. And I love how the images and reviews help to find the right shoe for what I need. The app is great also and makes shopping easy. The filters are great to find exactly what I am looking for.
Do you ever get stuck on selecting the right size? We added brand specific size charts and sizing information on our product pages. You can find it right under the product description. Happy shopping!