Love this App! Loved the honk, lock and unlock feature. Came in handy when I had to pick my reservation at 5:30AM. There were other similar cars to mine just different colors. Saved me the headache of having to scan my card. Like how you can search and make reservations instantly as well. Very useful app to have for car sharing.
Absolutely horrible, would not recommend to anyone Dealing with zipcars customer service is terrible, and their roadside assistance is completely incompetent. I gave a roadside assistance person my phone number and address after I had an accident and they got both numbers wrong. The pickup truck could not find me and I was waiting in the cold for an hour. Then zipcar actually charged me for the tow truck. Unbelievable, terribly mismanaged from top to bottom.
Terrible date time selector Date time selector on the reservation page is terrible , keeps jumping between AM/PM and changes dates. It's very easy to miss it and get reservation for +1 day, then there is no way to cancel it. Customer support is terrible regarding this problem.
Great service app Beats public transit when shopping and saves from having to use a cab plus the rude attitudes of cabby's. Found car right away and was home in a flash. Cheaper and faster than uber and Lyft because no waiting and you can run multiple chores.
Mobile Sign Up Broken I tried to sign up through the app, but when I get to the upload screen I just get an error message. Tried for hours. Tried rebooting phone, reinstalling the app, doubled checked location permissions, even tried on another device. Nothing. Called support and they didn't have a solution besides signing up on desktop which can take weeks instead of 30min to two hours. Was hoping to get a car tomorrow. Here's my question: how/why do you have a process that is nearly instant on mobile but takes days on desktop?
Sign Up Too Hard Took too long to scan my face. You have to hold the phone just right. Finally get that done and it won't upload! Check Internet connection error when I have unlimited access. Disappointing.
New in this release:
· Bug fix on entering address to search around in Android 7.0 Nougat
· Bug fix on selecting a drop-off location for One-Way trips
· Performance improvements on loading reservations (credit to our server-side team)