Their late fee rules suck. I called to extend my return time by 30minutes because I was stuck in traffic. They charged me a late fee even though I ended up returning 10 minutes after my original time. Not cool at all and very unsatisfied and not recommending ZipCar to anyone ever again! Why bother to extend if you will charge the late fee anyway!!
You cant see rental rates until after creating an account. Creating the account costs money up front. I had to search the web for info on actual rental rates. The cheapest listed is around $70 per day! Thats crazy exspensive considering all the apps already in existence that allow you to rent personal vehicles of random people in your town. I just rented a Corolla using "Turo" for $18 per day and a flat $15 fee. I suspect users of the Zipcar service simply like being able to setup a car rental using an app. But, the math doesnt justify using Zipcar for me personally.
Zipcar is the worst company I have ever used. Their rates is not right. They only give u low rates after mid night. They dont have offices and the response time for somebody to get back to you is horrible. I am def going to cancel my account... I am from NY and its not worth every week calling and fowarding a email. Do Not Sign UP new yorkers trust me
Horrible app + horrible system + horrible customer service. First off, having to return to the original location is limiting and counterintuitive. App does not give any details - reservation? Drive? How do you unlock a car with your card? Where do you need to pick up and return? This is very confusing and misleading. In the middle of the confusion caused by all of this, the customer service guy threatened me that he would tow the car and charge me if I don't return the car immediately. I had to beg him for one hour to persuade him not to do that. And at the end of the turmoil, I got charged $200 = $72 (day fee) + $50 (late fee) + $72 (mischarged) + tax for what could have been a $10 trip. The biggest frustration was this: The customer service said there is no way for me to complain.
Since I upgraded this week, the app won't acknowledge my password. I could use the mobile site and log in, but not the app. I even changed the Pw so I could make sure that was the case. Now my account is locked! The mobile site link to the full site isn't a full site! I couldn't get the cost of the rental anywhere.
I can't even log in. Gives blank error messages and then I use a different password and say they can't find the credentials. I've uninstalled this twice now. I need to rent! Why is this not working??
- Reduced load time at startup.
- Fixed some translations for Spanish and Taiwanese users.
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