When the services are available. Its a quick alternative to uber or metro..however there are not enough cars in the area to warrant the use of it. When a car is needed, the closest one is almost an hour away walking. The two designated zip car stations at ouf building, there is only one that you see time to time. Never sre there two readily available.
Cars are cleaned and well maintained. The app works well and does what you need it to. Getting the invoices for specific trips for my expenses is not obvious and took a bit of working out. Customer service is fair and they get things sorted out. Sometimes there is a queue on the phone but no more than 5mins max.
i would give it 5 stars if there is a way to report conditions of the vehicle. i am using a galaxy note 8 and there is currently no way to report the car's condition aside from damages. i have had several reservations where the car is dirty, empty bottles, cans, cigarette butts, pet hair all over the seats and trunk and gas tank almost empty. i hope the app gets revised with this option. I love using Zipcar but i also love a good driving experience.
Zipcar has been the best discovery for our household! Absolutely love this app and the freedom it allows! Love how simple the process is and how easy it is to use. Dislike that all FAQs are referred to the website externally, and would love to have the damage / state of car reportable in photo-format on the app. Overall, great and user-friendly.
It just works. Is it perfect? No, but it's ridiculously easy to use and you can have a car at your fingertips in minutes, no contract, no muss, no fuss. I just used it for a little errand I couldn't have done any other way. $30 all in. What's not to love?
Great app but I get a lot of hiccups. I've had a car not start, I've been locked out from a car, I've had a reservation not show up. These are back to back to back, so annoying. But customer service is great and fix the problems so 4 stars. Once I stop encountering there errors then it deserves 5 stars.
Minor bug fixes and support for Zipcar Flex price caps (availability depends on where you live)
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