Love this App! Loved the honk, lock and unlock feature. Came in handy when I had to pick my reservation at 5:30AM. There were other similar cars to mine just different colors. Saved me the headache of having to scan my card. Like how you can search and make reservations instantly as well. Very useful app to have for car sharing.
I cant login. Ive waited for customer service to get back to me and it takes 2 business days to fix something of this level. Ppl that use zipcar most likely need the services right away, in this case I cant even login on a computer to book. It would be more convenient to just rent at the pace they fix their customers tech issues.
It could've been as good as the iOS app. Unlike that one, this app doesn't allow to view the timings when a certain car is booked, doesn't have a dropdown list of places like on website, just says 'no car found' instead of showing all the available places even if they're far like "If I'm okay with traveling to get a particular car, let me have that option at least".
Absolutely horrible, would not recommend to anyone Dealing with zipcars customer service is terrible, and their roadside assistance is completely incompetent. I gave a roadside assistance person my phone number and address after I had an accident and they got both numbers wrong. The pickup truck could not find me and I was waiting in the cold for an hour. Then zipcar actually charged me for the tow truck. Unbelievable, terribly mismanaged from top to bottom.
Terrible date time selector Date time selector on the reservation page is terrible , keeps jumping between AM/PM and changes dates. It's very easy to miss it and get reservation for +1 day, then there is no way to cancel it. Customer support is terrible regarding this problem.
Actual inventory and app inventory do not match Very frustrating! I can see a car that is sitting in a spot, but I cannot reserve it on the app. I made a reservation in a location that seemed to have 5 cars available, but when I reserve I'm not able to use the car because zipcar had an issue pasting the garage bill. Shouldn't cars that are not available be REMOVED from options??? Please fix this (help desk was NOT helpful on answering my question)
New in this release:
· Bug fix on entering address to search around in Android 7.0 Nougat
· Bug fix on selecting a drop-off location for One-Way trips
· Performance improvements on loading reservations (credit to our server-side team)
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