Zendesk Support

5,352

Great customer support is tied to the customer — not a desk. Zendesk Support for Android is built for team leaders and agents on the move.

The features of Support for Android include:
• Access to your ticket views
• Sorting and grouping of ticket lists
• Scroll through tickets by swiping left and right
• A real-time list of activity on your tickets in a notification feed
• Get push notifications on ticket updates
• Configure which notifications you receive and when
• View the details of your tickets including comments with rich text and inline images
• Respond to tickets and update assignee, CCs, tags, and any other ticket fields
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Preview macro changes
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Search tickets
• Deeplink from emails into your tickets
• Pick up where you last left off on a ticket as you go from mobile to desktop (Mac)
• Leave feedback and report issues directly through the app

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
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What's New

This month we made minor improvements to the user experience, like a Zendesk notification sound to help you filter important updates and adding the ticket ID to tickets in your views for easier quick reference.

We also made performance improvements and fixed a bug where contextual spelling suggestions sometimes didn’t apply when tapped.

Important to note: in our next release we’ll be removing support for devices running Ice Cream Sandwich https://goo.gl/DvgoxE
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Additional Information

Updated
April 23, 2018
Size
16M
Installs
100,000+
Current Version
1.5.2
Requires Android
4.0 and up
Content Rating
Everyone
Interactive Elements
Users Interact
Permissions
Offered By
Zendesk
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