Beware of this company. They are lying about the hotel's normal walk-in room rate and make you believe with them you get a huge discount. Compare the hotel's regular walk-in rate and breakfast included or not, you will many times find that you end up paying more with them than without them! They also conceal the hotel's real name and give ZEN rooms fantasy names, to make it difficult to compare the room rates! After you have booked, you receive a completely different (real) name of the hotel. Their business strategy is bold lies and deception. Keep away!
ZEN Rooms is a promising service that could rival other sites IF ONLY they could make their mobile app better. Current Android app is very laggy, to the point of being unresponsive to touch.
Disappointed.I'm trying to book for a Cebu trip. Found that they have 20% and 15% discount on different voucher. Excited to see that discount vouchers are either available so I decided to book for 3 night at Zen Rooms Gorordo Cebu and used the 1st one, booking logged and went out. Tried again but unfortunately discount voucher are now "not applicable for this booking". Same with the latter 15% off, it wasn't available anymore. It was suppose to be my first time to book at Zen also using this app. So sad..😢
I download this app for my future travel.Cause I want zen hotel to be part of my leisure or in my travels...because they have airport-hotel transfers.. but sad to say .. when I ask there customer service to confirm if they have airport transfers in boracay they said that as now.. theres none... my god im really disappointed cause I expected much from dis hotel :(. Secondly... how can I booked to there hotel if I dont have credit card cauz I only have debit cards.. please fix this . :( Please reply to my review...
I've seen ZEN rooms from other hotel booking apps, so I thought of downloading this app to avail more discounts directly. I was also interested to find more ZEN rooms wherever we plan to travel. Unfortunately, I was disappointed on my first attempt to search for one. I wanted to book a ZEN room in Tagaytay, Philippines in advance, but the app kept on 'finding' without any hope of a result. If there isn't an available room, then there should be a message to confirm it. It seemed like the app has stopped responding, so I had to tap back or swipe away to close the app. My excitement was replaced by disappointment. Pls try to fix the app asap. Thank you.
I don't know if the 40% percent discount promo is real. Tried twice and I always get a "booking not found" response. I'm using a credit card, and I'm so pissed of the thought that it might reflect in my account. And when I finally booked without the promo code. Holllaaa, I booked a room. How was that Zen Room?
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