Ziply Fiber

Ziply Fiber

About this app

Welcome to the redesigned Ziply Fiber App! Our aim is to help you easily self-service and manage your account or get help anywhere, any time - with just a few taps.

*You can also access the same services via a browser at http://ziplyfiber.com/myaccount/login

 

The App allows you a growing set of options for self-service, including:

• View & pay bill

• Set up/manage automatic payments

• Compare past bills

• Appointments/Service: View, reschedule or cancel

• View pending orders and track progress

• Upgrade service speed without a phone call (and, in some cases, without new equipment)

• Chat with live agents

• Update profile information, add users, or link additional Ziply Fiber service accounts

• See top troubleshooting solutions

• Get notified when Fiber is available at your address

 

*Coming soon: self-service troubleshooting tools and live outage notifications

 

As always, we appreciate your feedback and do read these reviews to fuel future roadmap items.

 

MyZiply App users: If you are having trouble moving your MyZiply information to the new Ziply Fiber app, please call 1888.947.9995 and we will be happy to help you transition.

Ratings and reviews

Brand new customer. Speeds are great. The website and app are trash though. I've tried setting up paperless billing and autopay to save $20 a month on my bill with success, then after refreshing the page it says they're not set up anymore. Pages take forever to load. Customer service is aware of the latency issue but can't do anything about it and can't set up paperless/autopay for me over the phone - they told me I have to set it up on the website!

I looked at my balance and was seeing charges that had been paid. I was able to chat with the support team and finally figured what the problem was. Something along the lines of the payment processing system needing to be worked on. Even tho my balance was showing a crazy$, it's being fixed. In reality, my payments were made, and he did say the whole program should be fixed before the end of the month.

It worked great for me first week. Now it does nothing. It won't run any speed tests. It shows I was billed on July 26, but shows zero balance. It won't allow me to set up autopay. It sends me a notice I'm limited to a speed test because I may not have their router. Which they setup. It doesn't show what devices are connected. A technician came out and everything seems to be working. He showed me how to do a speed check through a browser. If I have to do that why have the app. Ziply fix your app

What’s new

Minor fixes and enhancements