Ziply Fiber

Ziply Fiber

About this app

Welcome to the redesigned Ziply Fiber App! Our aim is to help you easily self-service and manage your account or get help anywhere, any time - with just a few taps.

*You can also access the same services via a browser at http://ziplyfiber.com/myaccount/login

 

The App allows you a growing set of options for self-service, including:

• View & pay bill

• Set up/manage automatic payments

• Compare past bills

• Appointments/Service: View, reschedule or cancel

• View pending orders and track progress

• Upgrade service speed without a phone call (and, in some cases, without new equipment)

• Chat with live agents

• Update profile information, add users, or link additional Ziply Fiber service accounts

• See top troubleshooting solutions

• Get notified when Fiber is available at your address

 

*Coming soon: self-service troubleshooting tools and live outage notifications

 

As always, we appreciate your feedback and do read these reviews to fuel future roadmap items.

 

MyZiply App users: If you are having trouble moving your MyZiply information to the new Ziply Fiber app, please call 1888.947.9995 and we will be happy to help you transition.

Ratings and reviews

It worked great for me first week. Now it does nothing. It won't run any speed tests. It shows I was billed on July 26, but shows zero balance. It won't allow me to set up autopay. It sends me a notice I'm limited to a speed test because I may not have their router. Which they setup. It doesn't show what devices are connected. A technician came out and everything seems to be working. He showed me how to do a speed check through a browser. If I have to do that why have the app. Ziply fix your app

I have had issues with this app from the start. Trouble loading so often I have to restart the app since the refresh button doesn't seem to work. The app won't run speed tests. I know I have an older router, but that's because the tech told me the newer ones at the time were actually having a lot of issues. It's probably time for a new router, but the service is poor anyways. The price goes up, but dsl is all that is available despite the highly advertised fiber with high speeds. Not recommended

You bill will get late no matter what. I paid it on time but the app took it forever to process? And yes you'll get a late fee showing in your bill every month, Very frustrating. How are they not fixing this issue? Auto payments are super laggy if you set up one, good luck getting it taken on time. Don't download this app please save your money and time. My bill will show late fee despite of making it on time because this app will take FOREVER TO PROCESS THE PAYMENT? Poor app developers 👎🏻👎🏻

What’s new

Minor fixes and enhancements