Easy to use
I cannot access my account on the phone as it refuses to let me change my password. Keeps saying its timed out. Its frustrating and shouldn't be that hard. Why doesn't zocdoc send your appt details in the confirmation as soon you make the appt? I am disabling.
I couldn't locate a doctor in my area in my network even after putting in my zipcode and taking screen shots of my card. 2 doctors showed up on the map in my area. After booking the appointments I google mapped them and both were an hour away and 1 wasn't in my network. I had to cancel both appointments and use my insurance company's website. An utter waste of time.
There are only 2 options for sex when creating your account. This is a program meant to connect patients and medical professionals, someone working there should know that SEX IS NOT A BINARY, it is one of the most well documented things about human sexual development.
Know what's worse than filling out forms at the doctor? Doing it twice because ZocDoc told you you could do it through them. Having trouble finding a doctor? The search tools don't actually do anything: I've booked an appointment and showed up to find they were closed. Another time, they didn't take my insurance despite ZocDoc saying they did. Another time I needed a referral and didn't find out till I got there. Another time I booked a doctor and got a totally different one when I showed up, a different gender even than my search criteria. I'm not sure what this app even does because of how many dropped balls I have experienced. :(
Good news, the insurance card can has been further improved. Simply scan your insurance card and it'll know what carrier and plan you're on!
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