Remote Support and Remote Desktop - Zoho Assist

Zoho Assist helps you control a remote computer right from your Android device. Not only that, you can provide remote support for unattended computers as well. Help customers no matter where you are. Deliver seamless remote support to your customers when they need it the most. 
 
Easily invite customers to a remote support session
 
Send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. You will be instantly connected to your customer’s computer as soon as they accept the invite or click the URL. 
 
Access unattended remote computers
 
With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot on remote computers without even needing the customer to be in front of it. 
 
Multiple monitor navigation
 
Navigate between any number of monitors connected to the remote computer. Active monitor detection is done automatically.
 
Take instant screenshots 
 
Capture screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later. 
 
Involve other technicians 
 
Bring in other technicians to the remote support session. Work together and troubleshoot issues faster. 
 
File transfer
 
Transfer files to and from your android device. Send and receive files even to a remote unattended computer. 
  
Always secure
 
Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable. 
 
How it works
 
Step 1: Open the Zoho Assist - Technician app. Enter the customer's email address to invite them to the remote support session. Alternatively, you can copy and send them the URL directly. 
 
Step 2: The customer will be connected to the session once they click the invitation URL. Now you'll be able to see what the customers see. And also remotely control the customer's computer. 
 
Step 3: Chat with the customer provide guidance. You can also choose to invite another technician to troubleshoot the issue together. 
 
Please write to assist@zohomobile.com and tell us about your experience. Also, if you want to provide remote support for a customer's android device, ask your customer to download our Customer app here:
https://play.google.com/store/apps/details?id=com.zoho.assist.agent
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What's New

Bug fixes and performance enhancements.
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Additional Information

Updated
May 2, 2019
Size
6.0M
Installs
100,000+
Current Version
3.0.1
Requires Android
4.4 and up
Content Rating
Everyone
Permissions
Offered By
Zoho Corporation
Developer
Zoho Corporation 4141 Hacienda Drive Pleasanton, CA 94588, USA
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