Zoho SalesIQ - Live Chat App

Zoho Corporation

About this app

Join 100,000+ livechat app users who're already using Zoho SalesIQ to convert their website visitors and mobile app visitors into happy paying customers.

Zoho SalesIQ is an unique live chat software with website visitor tracking, app visitor tracking, lead scoring and analytics all rolled into one for growing businesses. We've built it to maximize the ROI on your content, SEO, Adwords, and email marketing efforts.

Key Features:

1) Track your website/app visitors and know how they are interacting with your content in real time.

2) Improve your sales and customer support with live chat that's easily configurable in your website and mobile app too.

3) Win the attention of your app visitors with proactive mobile live chat.

4) Trigger automated invitations to chat online in real time with prospects.

5) Collect feedback after a website live chat session to enhance the quality of interaction with your visitors. The same is possible for app live chat sessions too.

6) Engage a wider audience with real-time live chat translation, available for 25+ languages with this live support software.

7) Identify, track and capture the list of all your live chat website visitors and app visitors.

8) Use lead scoring to categorize your website/app visitors on the likelihood of their purchasing intent.

9) Setting up Zoho SalesIQ on your website can be done within 5 minutes. It is as easy as doing a copy-paste of a code-snippet to your website.

10) A super friendly customer support team available to answer all your queries via live chat, phone or email.

Ratings and reviews

With this version it's hit and miss on whether i can pull up a missed chat. Some pull up as expectwd, and others it just spins indefinitely, forcing you to give up and back out of the chat details. This version follows a major update on the salesiq portal so i'm sure there's some sifting to be done. Desktop web portal works just fine, and the last time there was a major salesiq remodel, the android app had the same issue. It was eventually resolved and this time i'm sure it will as well.

The app was working fine previously, but recently a problem started occurring. Whenever I’m replying to messages and try to open a shared image (such as an error screenshot), the app immediately logs me out. This happens every time I tap on an image.

Dear Zoho SalesIQ Support Team, I am writing to report an issue we are currently experiencing with the Zoho SalesIQ application. There are multiple problems occurring in the Active Chat section: Some customer messages are in the Active Chat list preview but do not display in Actice Chat. Chats that have already been closed are repeatedly reappearing in the Active Chat section.. We have tried reinstalling but the issue is still the same.

What’s new

Miscellaneous bug fixes and performance improvements.