Zoho Desk

Name: Zoho Desk
Availability: InStock
Rating: 4.53000020980835 (2839 reviews)
Author: Zoho Corporation

Zoho Corporation

4.5

2.84K reviews

100K+

Downloads

Everyone

About this app

Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.

Here's how Zoho Desk makes your customer support software truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.

We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

Updated on

May 23, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 6 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.4

2.75K reviews

Josh Wilson

April 16, 2025

I am tried of being asked to rate the app every time I interact with the app. If rating the app doesn't make it stop I'll probably switch to a different ticket system.

Zoho Corporation

April 22, 2025

@Josh, sorry to hear about the experience. This should not be the case where you are prompted multiple times. We will have this looked into and sorted. Please continue using the app and send your feedback and suggestions to desk@zohomobile.com and we will get back to you. We look forward to hearing from you.

James Norman

March 4, 2025

I would love to have a 'do not disturb hours' option for this app. I don't want to be notified out of working hours with notifications from work. A great app! 😃

2 people found this review helpful

Zoho Corporation

March 5, 2025

@James, thank you for sharing your feedback and your requirement. We will have the feasibility of this looked into. Please do send over your contact info to desk@zohomobile.com and we will keep you posted as and when we have news for you on this front. We look forward to hearing from you.

Tirthraj Sharma

May 5, 2025

I am using free version and it's good to use but sometimes email forwarding doesn't work for a day or two

Zoho Corporation

May 5, 2025

@Tirthraj, thank you for sharing your feedback. Please do elaborate the issue that you are facing and send over an email to desk@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you.