Zoho Desk

Zoho Corporation

About this app

Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.

Here's how Zoho Desk makes your customer support software truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.


We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [e-mail] and we'll get back to you right away.

Ratings and reviews

Great for the most part. But if you intend to forward emails to a support email box from an Android email client to create tickets FROM the original sender the experience will be hit or miss (mostly miss). The only one that works for me is the Gmail Android app.

Liking the app so far. Wish the notifications would clear if I open the tickets from the app (as opposed to notifications). Also sad to to see a full integration with SalesIQ chat, like real chatting as opposed to replying by email. WhatsApp is so cool! Hoping to see same support for IG and Messenger. Please keep the development going, such a huge potential for businesses on the go!

The app is not nearly as good as the freshdesk app, but is passable for small ticket chains. However, as soon as you have a large ticket, with lots of replies, it crashes and freezes almost constantly when trying to reply. I'm using a flagship android phone, so I'd expect the phone to be able to handle anything. But I expect the app is designed inefficiently in that it loads all previous responses on the ticket when you try to reply and this is probably too much for the phone to handle.

What's new

- We’ve brought in support for WhatsApp templates. Users will now be able to send out WhatsApp templates.
- Agents can now search for canned messages within IM.