Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

- Perform frequent ticket actions like edit, close and move with quick swipes.

- Create, view, edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts, access, edit and send them later.
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What's New

• Validation rules: We've brought in support for validation rules in this update. You can now define how you would like your data to be, by ensuring your agents meet the standards set for records using validation rules.
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Additional Information

Updated
July 17, 2019
Size
14M
Installs
50,000+
Current Version
2.3.3
Requires Android
4.1 and up
Content Rating
Everyone
Permissions
Offered By
Zoho Corporation
Developer
Zoho Corporation 4141 Hacienda Drive Pleasanton, CA 94588, USA
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