Zendesk Chat

4.45K reviews
Content rating
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About this app

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The mobile app provides many of the great features available on the web dashboard.

Benefits of using the app:
• Manage, monitor, and reply to visitor conversations from anywhere
• Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
• See who's online on your website in real-time and engage with new leads on your website
• Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
• Encourage better agent collaboration on the go with agent-to-agent chats
• Improve agent response time and reduce typing time with the shortcuts feature
• Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off

Customers are 3x more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.

Learn more about Zendesk Chat (formerly Zopim) and create a free account here: https://www.zendesk.com/chat
Updated on
Sep 28, 2021

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
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Ratings and reviews

4.45K reviews
A Google user
October 26, 2018
It is completely ridiculous that after so long this app still does not include a way to change your status automatically based on your business hours. Not only that, but there seems to be no way to close this app other than signing out and then re-enter your subdomain and credentials to log back in. These are basic features for a chat app and I can't be the only one who will not use it because of that.
22 people found this review helpful
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Zendesk Inc
December 3, 2018
Hi - sorry to hear your frustration with the app. Status and availability setting is something we're looking to improve across the Chat product in 2019. If you'd like to chat to me (Product Manager) about feature improvements you can email me here mobile.support@zendesk.com - I'd love to hear more.
Ryan Heath
April 14, 2021
Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.
27 people found this review helpful
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Zendesk Inc
April 15, 2021
Hi there, we're very sorry to hear you are having issues. We're taking your feedback on board and will look to make improvements to the app.
A Google user
March 11, 2020
I didon't received any alam or msg the same time when any one open my online store. This app is no alert us about our customers present. So this app is not good. Kindly slove this issue as soon as possible. Last time I lost my customer they send me text but this app didn't show me any notifications or someone incoming alert. So if you don't change your settings then it's fail app. I should enable all activities option but still I don't receive alert automatically. So please take attention .
17 people found this review helpful
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What's new

Minor fixes and performance improvements.