
m s
so, for normal person, for tracking packages, it's useless, and here's why. When you use the website, you can see at which points what happened, in the app you cant, you get an amazon style progress bar, without any actual info or times. The other thing is, it sends you a notification when the packages arrive. which you also get trough email, and since it's 21st century, that email also gives you a notification. Basically it offers less functionality than the website. :/
2 people found this review helpful
Zásilkovna s.r.o.
September 22, 2023
Hello, thank you for your feedback. We are planning to improve the tracking function so that it shows more details as on our website. We will be happy if you give us a chance to prove that our services are the best 😊 Nikola from Packeta

Greta Gaspar
I've been trying to send a package for 2 days, but I can't, because it doesnt let me save my personal infornation! It deletes them every time I go back to the "send a parcel" screen. Also last time, when I was waiting for an authentication code, it didn't send it right away, but at 3 AM when I was already asleep. Only negative experiences so far, it's horrible!
3 people found this review helpful
Zásilkovna s.r.o.
September 22, 2023
Dear Greta, we are sorry to hear that. We have already solved the issue with personal information input, so you should be able to register now. We will be happy if you give us a chance 😊 Nikola from Packeta

Katalin K
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My first time using this service. I'm unable to log in with my phone number because i'm appearantly not connected to the internet. (...I'm in fact connected) After several attempts i hope it will be fixed, like, pretty soon, or there is an alternate ways to open the box. I can't believe this is the only way. Edit: The app still doesn't work with mobile data connection. I have internet, but it doesn't work with it. Only wifi. But i don't have wifi everywhere.
6 people found this review helpful
Zásilkovna s.r.o.
June 5, 2023
Hello Katalin, can you please try it again? You must be connected to internet. If it will not work please contact our customer care +420 216 216 516. Colleagues will check it and find some solution. Thank you. Gabriela from Packeta Group