Packeta

Zásilkovna s.r.o.

About this app

Send your packages to the Z-BOX.
Z-BOX is a self-service dispensing point for the Packeta, thanks to which you will no longer be like a thorn in the side and wait for the courier to call you. Delivery price from 89 CZK. Nonstop operation.

With the Between Us service, you simply send the shipment to another dispensing point or to the door in no time - without queues and long waits. No more paperwork, long forms or label printing. And from 89 CZK.

Thanks to the application, you also have an immediate overview of all your shipments. Both about the ones on the way and the previous ones.

What awaits you in the application?
Sending a shipment - Between us
No more paperwork, forms or label printing. Send our shipment in no time with our mobile application, in which you will find the Between Us service. All you need is a phone and online payment.

Shipment return
Do you need to return the shipment to the e-shop? No problem. The application allows you to easily return the shipment, just enter the code you received from the e-shop. You don't have to fill anything else.

Tracking
Thanks to detailed shipment tracking and connection to our system, you will know exactly where the shipment is located.

Push Notifications
Be in the picture. The application notifies you immediately when the shipment is ready to be picked up.

Dispensing points
Thanks to the interactive map, you can search for the nearest dispensing points in the area. The built-in filter also allows you to select the places where you can pay by card, for example. In the detail of the dispensing point you will find a description of how to get there, including photos or opening hours.

Shipment archive
In the shipment archive, you can view all your shipments that have ever been paired with your account.

Ratings and reviews

Unclear info on the website regarding sending parcels abroad, recommending to get an app. In the app I find that I need to be a business entity to ship to more than 4 counties. Also account will be deleted after 3 months (!) because law requires so if I sent/received a package. But I never did, only downloaded the app? Ambiguous information and bad UX

Missing "back" button on the summary page. It's not possible to edit incorrect data and you have to start from scratch. Update: right, swipe back does work but it's a bit counterintuitive when there's a back button which discards everything.

The app doesn't detect the parcel box, and doesn't give any sort of feedback, error message, or manual option. As a result, I just can't return my package. I can't quite find a strong enough word on how frustrating this is.