horrible experiences. order 1 arrives with a leaky container and half the cobtent emptied in the bag. used their chat and they said they'll get in touch soon. no response since 3 days. order 2 today is cancelled by the restaurant. the app doesn't refresh and my "earned credit" isn't refunded. lack of professionalism
Code worked finally. But app was quite buggy. Didn't let me use my card, kept saying unable to process your order after altering a bunch of options. Ended up having to pay with paypal
I got the wrong food. The customer service is reachable only by chat. The refund takes 6 days. In other words, if your order is wrong, you send it back, and are obliged to borrow them some money, like it or not. Next time I will order a pizza and ask to pay after 6 days.
Customer service is terrible...always a queue in chat service...and they never respond. Only way to get a response is via email. They text you if the delivery is running late but you cant respond via text... Recently did some investigating and foodora's in-app menu prices are higher than the actual restaurants. Such regret spending so much on this app.
Estimations on delivery are way off and riders are sent sometimes with multiple orders that are not even close in direction. I had a delivery that lasted 30 minutes after the food was picked up from a 10 min max distance, resulting in significant delay. Will avoid in the future. Deliveroo is much better service.
Yeap Worst experience. Even when I put adress it doesnt find any restorunts. Poor quality application that gives you the feeling of a poor constructed company. I will not trust them my food, no. Zero respect to the developer
Delivery estimation times are completely inaccurate. They will accept your order but not advise you that they're unable to find a rider to deliver the order. I waited 80mins before contacting them and they said they still couldn't find a rider so my wait time was another 75mins IF they find a rider
We're always working hard to optimize our app with the latest technologies and best new features. This version includes a number of UI/UX improvements as well as stability enhancements.
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