nextbike by TIER

4.3
43.6K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Find your bike, get on it, and start cycling immediately - around the clock, with your smartphone! All you need is the nextbike by TIER app. It simplifies rentals, returns, and always shows you bikes near you.

To rent, simply select the bike, scan the QR code or enter the bike number - and off you go! You can return your bike at one of our stations or in the flexzone. The map function in the app helps you to find the right return location. With our app you have everything at a glance: manage your customer account, redeem vouchers, discover news, give feedback or contact our customer service.

The app can be used for all nextbike brands. Once registered, you can also ride in other brands. From now on, TIER vehicles will also be displayed in selected cities on the nextbike by TIER app. You can rent these vehicles via a deep link in the TIER app.

Once you register in your favorite city, you can ride a bike in all the other cities, too like e.g. Styr & Ställ in Gothenburg, City Bike Linz, or Arriva bike.
Updated on
Feb 3, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity, App info and performance, and Device or other IDs
This app may collect these data types
Location, Personal info and 2 others
Data is encrypted in transit
You can request that data be deleted
4.3
43.6K reviews
A Google user
October 23, 2018
Most of the time, you can eventually get a bike rented. You may even be able to return it, although you'll often be charged a fee for no reason and have to call to get it fixed. The app crashes, the QR reader doesn't work 80% of the time even in perfect light conditions, and it often shows bikes that simply aren't there. Pair that with the super poorly maintained bikes, and you have a perfect headache for anyone who tries to use it. I've had three broken bikes in a row, and when you realize and try to swap it out, you get charged a fee.
13 people found this review helpful
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nextbike by TIER
October 25, 2018
Hello, we're sorry that you had problems with the rental and with the app. We are constantly working on improving the app and fixing problems. In every city there are also service teams who maintain the bikes. If you see a faulty bike, you are very welcome to pass this on to our customer service, which is also available 24/7.jr
Eugenia Albano
December 11, 2022
I've been using this service with a monthly subscription for about a week for my daily transportation and it's just a nightmare. Locks are not opening, locks are not closing, being charged for not leaving the bike at the station while I couldn't even get the bike cause it didn't unlock, random charges for who knows what. The bikes are a hit or miss, half of the times they are fine, the other half they make weird noises or they are extremely hard to operate. 2 stars only because it's cheap.
3 people found this review helpful
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nextbike by TIER
December 12, 2022
Hello, We´re sorry you had problems with the lock. Sometimes the lock can get stuck on a spoke. If it happens, again, try turning the rear wheel and opening your app again. You are always welcome to contact our customer service at +49 (0) 30 69205046. We hope your next ride rolls without a hitch. Best regards, your nextbike by TIER team
Alex McCabe
January 9, 2023
The app works well once you get the hang of it. And if you mess it up a few times at the start, it's not hard to get your money back on a string of 30 rentals. Not 100% reliable when using the app tip see of there's a bike available near you or not. This can be frustrating.
Did you find this helpful?
nextbike by TIER
January 19, 2023
Hey, We're happy that you like our bike sharing system. Thanks for your great feedback! Our team is constantly working on improving the customer experience. Here's to many more journeys together, your nextbike by TIER team