nextbike by TIER

nextbike by TIER

About this app

Find your bike, get on it, and start cycling immediately - around the clock, with your smartphone! All you need is the nextbike by TIER app. It simplifies rentals, returns, and always shows you bikes near you.

To rent, simply select the bike, scan the QR code or enter the bike number - and off you go! You can return your bike at one of our stations or in the flexzone. The map function in the app helps you to find the right return location. With our app you have everything at a glance: manage your customer account, redeem vouchers, discover news, give feedback or contact our customer service.

The app can be used for all nextbike brands. Once registered, you can also ride in other brands. From now on, TIER vehicles will also be displayed in selected cities on the nextbike by TIER app. You can rent these vehicles via a deep link in the TIER app.

Once you register in your favorite city, you can ride a bike in all the other cities, too like e.g. Styr & Ställ in Gothenburg, City Bike Linz, or Arriva bike.

Ratings and reviews

It's great when it works but there are serious bugs resulting in massive extra charges. The app's map showing bike availability is often completely inaccurate and unreliable, most of the time the lock doesn't automatically open, but worst of all sometimes returning the bike doesn't properly register, resulting in very high charges to your credit card with no notifications or indications from the app. This should be fixed asap and the app should notify you confirming that the rental ended.

The apps is really good and the bikes are in good conditions in general. The only problem is even when I returned the bike to the station correctly, the service fee is still applied (15zl - 150zl) which is annoying and I have to report it almost every time I use bike. Please upgrade it for better and smoother experience.

The app often malfunction. Giving out services fees (almost 90% of a years subscription) due to GPS problems. (It once believed I had biked 70km in 5 minutes and thrown the bike into the sea...) And "ghost bikes" existing at station makes reservations meaningless. I have ignored these problems due to good service during midday, but the evening service was horrendous, long wait and condescending staff that just hung up on me whitout reason.