Spent more time on the phone to customer service as the app kept getting 'errors'. Bikes wouldn't release from stations and we spent half an hour trying to just find bikes that would. When we finally got the bikes they were great but there seemed to be lots of technical Issues with the stations which is a shame.
Very unclear when it comes to payments as doesnt show exactly where you money goes and what are you charged for. I think the fact that you need to have wifi or 3g will stop most from renting the bikes though. Otherwise, taking and returning the bikes was swift enough. I also would suggest more bike stops in e.g. Pieta as the connection between taxbiex and Valletta is uncovered
Very unclear about their services, confusing way of charging money for their packages that damages the customer, be very careful. And avoid the app for now, its not very reliable. Use the terminals directly instead
I doesnt exactly know for what i was charge off. It is really confusing when you return bike and apps doesnt update that as still counts minutrs. I lost 20 minutes on call to services until application update status
Horrible payment service, horrible customer care. Riding the bikes work most of the times, but if you have any problems and need to contact their offices, forget about it.
Handy service with good customer support however it's a gamble if the bikes are even fully working and the system used to rent bikes is extremely temperamental that it makes renting difficult and can sometimes cause unnecessary charges against your account.
- map update