
Richard Hawthorne
I didn't understand why the product worked well one day, then didn't a couple of days later. I downloaded the update, (if there was one?) and reconnected. It was a hit and miss experience. I found the right combination and I don't have a clue what it is or was. They work perfectly and I enjoy the TWM2 immensely for its intended use. Excellent sound.

Steven Myers
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Everything seems to work right up until I click on the selected channel at my local theatre, the sound adjustment screen turns on but no sound. Could it be my hearing aids don't work with this system? I have Oticon Opn 1 hearing aids. They don't have bluetooth. Is that needed? Will this work with bluetooth earbuds? I can't seem to find an answer to my problem. Is there a place online I can test this out?
3 people found this review helpful
Sennheiser electronic GmbH & Co KG
March 9, 2023
Hi Steven! The MobileConnect app will actually work with any audio device that is connected to your mobile, but for using your T-coil hearing aids, you would need to connect them to the device somehow. In this case we'd recommend using a wearable induction neck loop, then you could use your hearing aids but still sit anywhere you like. Best wishes!

Victoria L
Considering the earbuds are $300,you'd think the software would at least be smoother. It's not connecting yet its required by another Sennheiser set up program(at least the unclear instructions allude to that). With Jabra's top earbuds, you just connect and thats it! Their other individual programs make it VERY clear as to what they're for. SENNHEISER, YOU MIGHT WANT TO RESEARCH AND LOOK AT OTHER 5 STAR PROGRAMS AND TAKE A MAJOR HINT! The lousy programs will cause returns of YOUR OWN PRODUCTS!
74 people found this review helpful
Sennheiser electronic GmbH & Co KG
August 14, 2020
Dear Victoria L,
many thanks for your review, it helps us at improving our service!
Sennheiser MobileConnect is an assistive listening solution for hearing impaired people that streams audio over WiFi.
To control your Sennheiser Headphones please download the Sennheiser Smart Control app.
Best wishes from Hamburg, your MobileConnect Team