Why can't I award ZERO-STARS? I completely agree with the 1-Star poster. Their VPN doesn't allow the purchaser to access Amazon Prime or Netflix. I realize that that is an on-going problem with many VPN providers, but Shellfire doesn't even care. They answered most of my original e-mails on the subject. Now, nothing. I suspect they have my e-mails sent directly to their spam. That being said, their Shellfire box has worked for me, most of the time. The problem is that right now, it works only with their VPN service which suXX.
They blame me for their clumsy system fault! Use the free service, don't pay if you not need to, I bought their 2 years service, some time ago, they keep bombard me with emails, so I log in to check my account, next thing I know they stop my service even I have 9 months to go, then I email them why, they said before I click to buy and did not pay? Even I have 9 months to go, they refuse to answer about my 9 months left and blame me for because I click to buy and did not pay? Now I'm forced to pay again to keep my service working! I've been supporting them since 2015 with their premium plus service, this is how they treat me.
Perfect support Had an issue with the app - couldn't connect. Told the support I needed urgent fix. They came through in hours and sorted it out. Now all works well. Thank you!
Subscription Disappeared! I had a "Premium Plus" subscription from almost a year now. & its not there anymore. Its asking me to purchase a new one. What is this?
Worst vpn ever It doesn't work most of the time, saying I am not connected to the Internet even though I have premium account.
problem i give 5 star again if you fix the issue. when i use it in the second time its all black... i dont know the problem....
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