We Connect

54.4K reviews
Content rating
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About this app

Whether Car-Net or We Connect, connectivity meets intuitive design in the new app for your Volkswagen mobile online services. Register your Volkswagen and use the We Connect app as a direct connection to your vehicle*. With all the benefits.
The Volkswagen We Connect app benefits for you at a glance:
• Quick, intuitive access to comprehensive vehicle information and your vehicle status..
• Control convenient vehicle functions by using your smartphone as a remote control. For example, you can easily programme your optional auxiliary heater using the We Connect app. You can even lock and unlock your doors** and luggage compartment remotely.
• Find your Volkswagen faster – your latest parking position is just a tap away.
• Send your next destinations to the navigation system effortlessly
• Set up your smartphone as a Mobile Key*** and assign and manage additional Mobile Keys for friends and family
• Even more helpful functions for electric vehicles. Check the charge level of your battery, for instance, or start and stop the charging process.
.      With Wear OS, selected functions such as the "Parking Timer" can be used with your Android smartwatch.

Thanks to the simple in-app registration and the new Volkswagen ID, your vehicle can connect to your smartphone even more quickly.
*Availability of the services described depends on both the vehicle and its equipment. Find out about compatibility at www.volkswagen-carnet.com. 
To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be signed online with Volkswagen AG. For We Connect Plus, you have 90 days from when you receive your vehicle to register it at www.portal.volkswagen-we.com and use the services for the full duration of the agreed, free period.
**Usage requires an identity check in the form of Volkswagen Ident verification.
*** Usage of the Mobile Key requires you to sign up online to a separate We Connect contract with Volkswagen AG. Only available with the optional navigation system “Discover Pro” and in conjunction with the We Connect app. Two free mobile keys are available to start with and can be redeemed within the first four years following conclusion of the We Connect contract. Transferring a mobile key requires a key sender identity check through the Volkswagen Ident verification procedure. Following installation on a compatible smartphone, the mobile key has a one-year validity period tied to the device. A compatibility overview can be found at www.volkswagen-carnet.com.
Updated on
Aug 31, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 2 others
This app may collect these data types
Location, Personal info and 6 others
Data isn’t encrypted
Data can’t be deleted

Ratings and reviews

53.3K reviews
Richard Hennessy
September 25, 2023
Used to work fine and then yesterday after electronic key stopped me starting engine, this app won't allow me to log in on my phone. Changed password and still doesn't allow me to log in. Keeps saying logged out for Security reasons, log in again. Keep trying but no success. All very frustrating.
Volkswagen AG
September 26, 2023
Dear Richard Hennessy, thank you for your feedback. We are very sorry for the issues you are facing with our app. Please email us at weconnect-support@volkswagen.de and share as much information as you can. We will definitely investigate your case. Best regards, your We Connect team.
Jaap Nauta
September 25, 2023
Valuable app, but reliability not optimal. It works, I can check the charge status, see where the car is, pre-heat etc. But regularly, like tonight, need to relogin and then kicks you out again.
Volkswagen AG
September 26, 2023
Dear Jaap Nauta, thank you for your feedback. We regret to hear you are encountering issues with We Connect. In order to assist you, please email us at weconnect-support@volkswagen.de. Best regards, your We Connect Team!
August 8, 2023
Probably the worst "big" app I've ever experienced. They still struggle to stabilize things that work well on any app since Android 2.0: you never know, when you start the app, if it's actually going to open or stay stuck on the splash screen. That's roughly 20% of the attempts. When that occurs, sometimes force stopping solves the problem, sometimes not. Then wait a few days. Pass the splash screen: roll the dice again. You got 40% percent chance to fail the auto login. I could go on all day.
2 people found this review helpful
Volkswagen AG
August 9, 2023
Dear Seb ARAB, thank you for your feedback. We sincerely apologize for the troubles with the app. We will probably be able to provide you with assistance to your issues if you send us an e-mail at weconnect-support@volkswagen.de. Best regards, your We Connect team.

What's new

Bug fixes and improved performance