We Connect

34.8K reviews
Content rating
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About this app

Whether Car-Net or We Connect, connectivity meets intuitive design in the new app for your Volkswagen mobile online services. Register your Volkswagen and use the We Connect app as a direct connection to your vehicle*. With all the benefits.
The Volkswagen We Connect app benefits for you at a glance:
• Quick, intuitive access to comprehensive vehicle information and your vehicle status.
• Control convenient vehicle functions by using your smartphone as a remote control. For example, you can easily programme your optional auxiliary heater using the We Connect app. You can even lock and unlock your doors** and luggage compartment remotely.
• Find your Volkswagen faster – your latest parking position is just a tap away.
• Send your next destinations to the navigation system effortlessly
• Set up your smartphone as a Mobile Key*** and assign and manage additional Mobile Keys for friends and family
• Even more helpful functions for electric vehicles. Check the charge level of your battery, for instance, or start and stop the charging process.
Thanks to the simple in-app registration and the new Volkswagen ID, your vehicle can connect to your smartphone even more quickly.
*Availability of the services described depends on both the vehicle and its equipment. Find out about compatibility at www.volkswagen-carnet.com. 
To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be signed online with Volkswagen AG. For We Connect Plus, you have 90 days from when you receive your vehicle to register it at www.portal.volkswagen-we.com and use the services for the full duration of the agreed, free period.
**Usage requires an identity check in the form of Volkswagen Ident verification.
*** Usage of the Mobile Key requires you to sign up online to a separate We Connect contract with Volkswagen AG. Only available with the optional navigation system “Discover Pro” and in conjunction with the We Connect app. Two free mobile keys are available to start with and can be redeemed within the first four years following conclusion of the We Connect contract. Transferring a mobile key requires a key sender identity check through the Volkswagen Ident verification procedure. Following installation on a compatible smartphone, the mobile key has a one-year validity period tied to the device. A compatibility overview can be found at www.volkswagen-carnet.com.
Updated on
Jul 21, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 2 others
This app may collect these data types
Location, Personal info and 6 others
Data isn’t encrypted
Data can’t be deleted
34.8K reviews
Keith Darcy
August 6, 2022
Most useless app on my phone. Its impossible to use any of the functions or locate the car, car location is always 24 hours out of date, trying to use a simple function like flash lights and the car is always unavailable. My other car I can send destinations with ease and alway able to see the car and its status, for the biggest car manufacturer to offer such a useless app is annoying, the car is great but the app is the opposite!!
Volkswagen AG
August 8, 2022
Dear Keith Darcy, thank you for your review. We are sorry to hear that you are dissatisfied with the We Connect app. Through e-mail, our customer service representatives will be happy to help you and answer your questions and concern. At weconnect-support@volkswagen.de we can be reachable. Best regards, your We Connect team.
Laaroussi Zakaria
July 11, 2022
The app is not working, i was on a trip I wanted to check the car status and it showed that all the windows and doors are open. You can imagine the level of stress while your away and you can do nothing, I asked my friend to check and it appeared that the app is giving false information. It happens twice, we are still waiting for some improvements.
1 person found this review helpful
Volkswagen AG
July 11, 2022
Dear Laaroussi Zakaria, thank you for your feedback. We regret to hear you are encountering issues with We Connect. In order to assist you, please email us at weconnect-support@volkswagen.de. Best regards, your We Connect Team!
Denis Zalevskiy
July 22, 2022
Absolutely unreliable: can stop already started charging just trying to check the state of it (couldn't trust at all), can't connect to car which is in the coverage... The only interesting thing is statistics. (As SW engineer I suspect it has multiple bugs. But there is no public bug reporting system - no transparency).
Volkswagen AG
July 22, 2022
Dear Denis Zalevskiy, thank you for your Update. In order to assist you, please email us at the next email address: "weconnect-support@volkswagen.de". Our technical support team will help with your issue. We ask for your understanding. Respectfully, your We Connect team!

What's new

Bug fixes and improved performance